Terms and conditions

Company name and address:


Prags Boulevard 43
2300 Copenhagen S
Denmark
CVR. Nr. 39627876
Tel. +45 31894431

The following terms and conditions apply to all deliveries from Lystgasspatroner.com and selskapet. The terms apply in the absence of any other written agreements between you as a buyer and selskapet.

Price, payment and fees
We drive on a secure payment gateway called Quickpay and Paypal. Through Quickpay we accept the following cards: Visa, Dankort, MasterCard, Maestro, Visa Electron.
We also accept bank transfers:

Bank deposits should be transferred to Nordea Bank:
IBAN: DK6920006288292645
SWIFT: NDEADKKK
VAT (MVA) are not included in the prices and are quoted in NOK. As a buyer outside of the EU, you currently have to pay VAT yourself. The customs will take care of this. We expect to get a norwegian VAT number in 2020. 

There are no card transaction fees. 
LG Engros is responsible for all card transactions.

Delivery / shipping

We will send your order as soon as possible and it will be received in Norway within 4-6 business days (subject to a sudden sale of goods, in which case you will be notified). The amount of your purchase will be deducted first on your debit card when the order and credit card are validated.
You as buyer is responsible for the accuracy of your user data, otherwise a package will be returned to selskapet. Always enter the name, street, house number, floor, country, etc. correctly.

Delivery of goods from selskapet is considered complete when the consumer has received the goods.
Selskapet is responsible for the goods sold until the customer has received it. Should any shipping problem occur, we will send an e-mail with information about a new delivery date.

The shipment of the goods takes place with Bring (4-6 business days).You can easily track your package online using Track & Trace. When picking up your package, you must bring a valid photo ID.

Cancellation

14 day return is always granted.

To do this, if you wish to take advantage of your right of withdrawal:

 1) You must send an unambiguous notice that you wish to make your withdrawal right within 14 days after you received the item (s).

The easiest for both parties is if you send a clear notice that you will undo your purchase to our e-mail address info@lgengros.eu with clear name of your name and address, customer number and order number. The important thing is that you clearly state your name, address, customer number and order number.
Once we have received your cancellation notice, we will send a confirmation email to you. It is your responsibility to purchase to prove that you have sent a cancellation message to us, so be aware that you will receive a confirmation email from us.

2) Then send the item back to selskapets address as soon as possible and no later than 14 days after you sent the cancellation message.
Take care of the item in the shipping box that you received when you received the package.

Contact the nearest Pstnord or Bring Norway postal office and deliver the item.

Please note that the return shipping costs are for you as a buyer.

When you regret a purchase, you are responsible for the item until it returns to the seller. This means that you should expect to pay if the product gets damaged or disappears during transport back to selskapet.

3) Once we have received the return shipment and inspected it, the refund will be transferred to the used credit card.

Lacks and complaints

If you as a buyer will claim a defect, you must provide the seller with notice within a reasonable time.
If the defect is found to be defective, we will assess whether the defect can be rectified or a replacement must be made or a suitable discount be made in the purchase price. The purchase can be canceled if the defect is significant.
It is a condition for handling a defect or complaint that the buyer can present the invoice for the purchase of the item.

Warranty
According to the Danish law, all goods are subject to 2 years right of complaint. One can thus advertise about the defects that were present when the item was sold. The burden of proof is according to section 83 of the Danish Purchasing Act, with the purchaser after the first 6 months. Seller does not cover damage caused by physical abuse.

Privacy Policy and GDPR

Lystgasspatroner.com and selskapet use cookies in collaboration with third parties like Adroll and visitors will get a cookie in their browser that is used for advertising and better understanding of customers.

The data we collect is IP addresses, cookie identifiers and website activity.

If you wish to unsubscribe, delete cookies in the browser or opt-out here:  https://app.adroll.com/optout 

Moreover

We assume no liability for sold goods, typos and spelling errors, price changes or changes from our suppliers and delays which selskapet has no control over. Laughing gas canisters may only be used for cooking in siphon bottles.  Selskapet discourages all forms of abuse and selskapet disclaims any liability for improper use, cf. the Danish Product Liability Act.